FAQ & shipping
Frequently Asked Questions
After placing your order, please allow 3-5 business days for processing. Our fulfillment team will pack and ship your items as soon as possible. Once shipped, you’ll receive an email notification. For tracking, email us at support@gatsbyshoes.co and we’ll provide the tracking number. If you don’t receive any updates, contact us immediately.
Shipping times vary by region:
United States: 7–14 business days
Canada, Australia, New Zealand: Up to 14 business days
Europe: Up to 14 business days
Rest of the World: Up to 14 business days
Yes! We use SSL encryption to protect your personal data. Your credit card is processed securely and never stored on our servers.
Find the product you love, click “Buy Now,” enter your shipping and billing details, and we’ll handle the rest!
Absolutely! If there’s any issue with your item, contact us and we’ll make it right.
Email us at support@gatsbyshoes.co with any questions or concerns.
You have 1 hour after placing your order to cancel it. After that, we may charge a $2 cancellation fee, and possibly a 10% restocking fee depending on processing progress.
If cancellation isn't possible, you may need to wait for delivery and request a return/refund.
Yes! If you're not satisfied, you're eligible for a refund. See our Refund Policy for details. Still have questions? Email us anytime at support@gatsbyshoes.co.